Summaries of Incidents and Resolution

ITSCI records, summaries, verifies and reports on progress of many types of risks through out incident management system. These incidents give an accurate picture of the effectiveness of continual monitoring on the ground in resolving risks. Risks might be reported from information gathered from multiple plausible sources including field agents, whistle-blowers, local NGO’s and UN reports.

Once a plausible risk has been identified, stakeholders that are implicated are contacted by ITSCI for their input and reaction. Following receipt of additional information and clarification over a period of time, the ITSCI reporting team summarise events according to all available information, suggest actions for different parties to resolve risks, and, follow up to report on whether those actions have been successfully completed. Of course, all companies are ultimately responsible for decisions on risks and whether they continue to purchase minerals affected, but in most cases companies consider actions suggested by ITSCI to be helpful and appropriate.

Incidents are allocated one of three levels of seriousness, where 3 is ranked the lowest, and 1 the highest level. Priority issues requiring immediate and high level attention and possible disengagement in the supply chain according to OECD Annex II are classified as Level 1. Low level incidents relating to mistakes or lack of capacity or training are considered Level 3, with intermediate or repeated issues as a mid-category of Level 2.

Incidents may remain open for up to six months while the ITSCI team and/or involved stakeholders are verifying information, monitoring the situation and/or implementing mitigation actions. Information on incidents is then made public after information is verified and all incidents in the 6 monthly reporting period are closed. Incidents may be closed in three ways;

  • Resolved –The incident has been closed and ITSCI and/or involved stakeholders have agreed and implemented actions which have resulted in mitigation.
  • Unresolved – The incident has been closed but the involved stakeholders may not have agreed, or more commonly have not effectively implemented mitigation actions.
  • Inconclusive – The incident is closed as iTSCi did not find sufficient evidence to support an allegation or need for mitigation.

Summaries of incidents, on-going developments, actions or challenges are provided every month to members prior to wider publication in the free-access folders below since the information is critical to OECD Step 3.