Incident Management

On the ground teams of iTSCi operators collect local information on risks to discuss with all stakeholders. Stakeholder committees work on mitigation and resolution.

A number of sources alert iTSCi to incidents that are then recorded, categorised and entered into a risk process. The programme supports the formation of stakeholder committees chaired by the government and including civil society and industry members. More serious risks are dealt with at senior government level. Information about incidents is made available to members as part of their due diligence.

Sources of information

Incident information can come from a number of sources, including local stakeholder groups, iTSCi field operators or whistle blowers. The iTSCi traceability database may detect an anomaly in the weighing and tagging system. Recommendations may also come from iTSCi auditing processes.

Risk policy

Annex II of the OECD Due Diligence Guidance provides a model supply chain policy for risks related to conflict and human rights abuses which is followed by iTSCI in the incident management system. Serious abuses are categorised as Level 1 risks for immediate reporting and attention by senior government and programme personnel, while lower level risks can be managed and resolved by local stakeholders.


As a result of the incident management process iTSCi may suspend company memberships, or remove tags from mines of concern. Companies buying from any area or supplier identified to pose a higher level risk may choose to disengage or encourage improvements. The programme can also support actions by governments to improve control of their mineral sector for the ultimate benefit of all in the community.

This process is compatible with Step 3 of the OECD DDG

Current list of incidents